Are sessions held onsite or online?
Both. Sessions are held onsite at your premises within the Klang Valley (Kuala Lumpur, Selangor and Putrajaya), or online by video call, whichever suits you. Outside the Klang Valley, sessions are held online unless we agree otherwise in writing. Reports, plans, SOPs and templates are sent by email as digital files.
What is your refund policy?
You may cancel any service for a full refund at any time before your first session or project kickoff. Once the first session or kickoff has taken place, fees are non-refundable and unused sessions cannot be exchanged for cash. Approved refunds are returned by bank transfer within 14 working days. Full details are in our Refund & Cancellation Policy.
How soon can we start?
Once your payment is confirmed, we contact you within 2 working days to schedule your first session or project kickoff. Package timelines run from that first session and depend on you providing the information listed under “What you provide” on each package page. Sessions can be rescheduled free of charge with at least 24 hours’ notice.
What will you need from us?
Each package page lists this under “What you provide”. Typically it is recent sales and cost figures, bank statements or management accounts, and access to the staff who run the processes we are documenting. The more complete the information, the faster the work progresses.
How do we pay?
Payment is by bank transfer. Place your order on the website and we email you the bank payment details. Transfer the total within 3 working days and send us your transfer receipt; we confirm the order by email once the payment is received, and that confirmation is your receipt. We do not accept card or online gateway payments.
Which package is right for our business?
Silver suits startups and new companies establishing the fundamentals. Gold suits small businesses ready to grow sales or enter new markets. Platinum suits established SMEs that need sharper strategy and documented processes. If you are unsure, the Business Health Check is a two-hour starting point, or contact us and we will recommend the right option.
Do you provide legal, tax or audit advice?
No. Gusto Style provides general business advisory, management and strategic support. Where a matter requires legal, tax, audit or licensed financial advice, we identify it clearly and refer you to an appropriately licensed professional.
Can we add more sessions or SOPs later?
Yes. Extra Advisory Sessions (RM250 each) and Additional SOPs (RM600 each) can be added to any package or project. If you book an advisory programme within 30 days of a Business Health Check, the full health check fee is credited towards it.
