You can cancel any service for a full refund before your first session. Once it starts, fees are non-refundable.
Last updated: 23 October 2026
1. Who this policy covers
This policy applies to all services sold on gusto-style.com by Gusto Style Sdn. Bhd. (202601003366 / 1665463-X), including advisory programmes, fixed-scope projects, retainers and add-ons. It does not affect any rights you have under Malaysian law.
2. Cancelling before your service starts
- Cancel any time before your first session or project kickoff for a full refund.
- If you haven’t paid yet, there is nothing to refund: your unpaid order simply expires at the end of the holding period shown on your order page.
- To cancel, email info@gusto-style.com or call 011-39033919 with your order reference.
3. After your service starts
- Once your first session or kickoff has taken place, fees are non-refundable.
- Unused sessions can’t be exchanged for cash or transferred to another company.
4. Rescheduling sessions
- Reschedule free of charge with at least 24 hours’ notice.
- A session cancelled with less than 24 hours’ notice, or missed without notice, counts as used.
- Use your sessions within the package duration plus 30 days, or within 60 days of purchase for single-session services.
5. If we cancel or can’t deliver
- If we cancel a session, we’ll reschedule it at no cost to you.
- If we can’t deliver part of a service you paid for, we’ll refund the fee for that part.
6. Deliverables
- If a deliverable doesn’t match its package description, tell us within 7 days of receiving it and we’ll correct it at no cost.
- Revisions are limited to what each package page states.
7. Business Health Check credit
If you use your Business Health Check fee as credit towards an advisory programme, that credit can’t be refunded separately.
8. How refunds are paid
- Approved refunds are paid by bank transfer to the bank account you paid from, within 14 working days.
- We may ask for your transfer receipt to confirm that bank account.
- Your bank may take a few more days to show the refund.
- If you have a problem with a payment, please contact us first. We reply within 2 working days.
9. Contact us
- Gusto Style Sdn. Bhd. (202601003366 / 1665463-X)
- F-2-43, Blok F, Taipan Damansara 2, Jalan PJU 1A/3, Ara Damansara, 47301 Petaling Jaya, Selangor
- Phone: 011-39033919
Email: info@gusto-style.com